[ Google Review ] Disaster of an airport. Check in lines circled entire departures terminal. Withwith only 40 mins of rain, the airport canceled nearly ten international flights. We were then bused to bag claim where we were told to wait for our bags. Our bags did not arrive. No staff helped us. One of our fellow passengers’ Air Tags tracked her luggage to be just outside bag claim sitting on a truck at the tarmac without our sight. However, staff informed us that due to lack of staff, there were no drivers to drive the truck to bag claim! Fellow passengers were rebooked onto flights days later with staff refusing to book hotel rooms for them. We encountered passengers who had lost luggage 3-6 days earlier and had to wear staff yellow coats to search by hand on their own across airport warehouses. Worse, no vending machine or water machine worked - there were elderly/frail people suffering without any help. If we left bag claim we were not allowed back. It has been over four hours and we are all still waiting for our bags without anywhere to go. The worst part is after just 30 mins of canceling most flights, inbound arriving flights began landing anyway and receiving their luggage, despite claims of “understaffing”. Absolute terrible airport experience. PLEASE TAKE A TRAIN IF YOU CAN!
